Have you focused on your online errors? Are you simplifying customer’s life?
This is my experience in last 4 hours… Trying to avoid using branches… – NPS System: Does not allow online contribution despite multiple attempts through all browsers? They have built the system with their own office in mind. – NPS POP provider: Does not do anything online…. – Leading Insurance Online System: When I was […]
Silos : Effective Tool to Kill Customer Experience
Business Line Silos: We have seen large enterprise firms falling in love with their business / product lines. These business lines have their own P&L / sales staff. When they meet customers, they have no background of their commitments / deliveries across other units. Buying journey is painful and as customers, we don’t even understand, […]