Have you focused on your online errors? Are you simplifying customer’s life?

This is my experience in last 4 hours… Trying to avoid using branches…

– NPS System: Does not allow online contribution despite multiple attempts through all browsers? They have built the system with their own office in mind.

– NPS POP provider: Does not do anything online….

– Leading Insurance Online System: When I was trying to Top Up in the scheme, it showed me someone else’s account. If I would have invested, money would have moved to another person!!!

– 4 Leading Banks:

– Bank 1: Has de-activated me as I have not used the system for some time? They could have simplified my login by adding one more layer of question…

– Bank 2 & 3: Do not have responsive internet banking? Forcing me to download an app… Many services, when clicked do not work…

– Bank 4: Does not allow me to change the transaction limit… Cant proceed with transaction…

And then we speak so much about ML, Blockchain, Design Thinking, Blah Blah Blah…

I am now planning to visit branches to get things done…

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