When Fintechs reach out to Banks and NBFCs & they sometimes get confused with fancy designations and confusing mandates of each person.
Suggestion is to create a Single Fintech Partnership Team to Interface with Fintechs / External Partners. This team should participate in external forums and should be easily contactable. The team should have participation from product, sales, technology, operations and compliance, so that they holistic view of each partnership.
This team should be empowered to handle end to end initiative. Else, the innovations will drown under compliance / other process challenges.
KPI of this team should be monitored at the board.
Time to create the structure is now.