Banks / NBFCs / Wealth Management / Insurance : Rethink your businesses
Simple reasons for changing your business model now Successful business models have been built over last hundreds of years based on: – Face to face transactions – Physical documentation – Manual / semi-automated operations – Partners in Physical world (like DSA) – Decisions by humans Business models need to be tweaked to align with newer […]
JARGON IN JARGON OUT : Fintech
In fintech / digital world, there are too many jargons… We are churning them out faster than real content… Panel discussions and key notes push new jargons everyday… Despite being in a Fintech world for a long time, I find it difficult to understand them… Think about what business folks may be going through… And […]
Unaccepted Cardinal SIN in Banking: We outsourced the bank
In last couple of decades, we have learnt that – Technology is not the core of the bank – Technology should be outsourced – Technology is a cost center – Tech team does not understand business – The main job of tech team to do plumbing – Tech teams work during night (they must be […]
Silos : Effective Tool to Kill Customer Experience
Business Line Silos: We have seen large enterprise firms falling in love with their business / product lines. These business lines have their own P&L / sales staff. When they meet customers, they have no background of their commitments / deliveries across other units. Buying journey is painful and as customers, we don’t even understand, […]