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Digital Focused Or Branch Powered – Which way banking will go?

I believe that successful banks will have following approach:

– They will have fully digital products sold through digital & non-digital channels (owned by banks as well as partners)

– They will have branch presence though in a limited way. In Indian context, they may have nearly 200 branches (Indians minimally expect branch presence in the city).

– Branches would be smaller and digitally enabled.

– They will have partnership model for lending / deposits / trade, wherein margins would be shared.

– They will provide full service through digital / partner channel.

– They will have cross functional team driving digital initiatives and these folks would be best in the industry. Hired possibly on Day 1 in Campus.

New Age Banking would be about Digital Business Supported by Empowered Branch Network…

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