Changing the way Banking Happens
How?
– Be where the customer is (inside the mall / in the villages / online world or wherever) for buying as well as servicing
– Sell what he / she wants and understands (without training!)
– Utilize Analytics in action (beyond reports) for selling and servicing right
– Trash the paper (this is the basis of 90% of issues) and simplify processes
– Reduce costs dramatically
– Make Turn Around Time Zero (when address can be changed online why harass?)
– Give error free service across channels (atleast test well)
– Enable Fintech to collaborate and innovate
Make banking simple, nimble, frugal