Best Omnichannel Platform

Which is the best omnichannel platform? Which all channels are available on this  platform? Does it get integrated well with backend systems including core platform, payments, loan origination? Does it provide ready to use APIs fot other systems and Fintechs? How flexible is UI / UX for the users? How long does it take to…

Core Banking Platforms – Disruption Ahead?

Having implemented multiple core platforms including core banking, lending, payments, treasury, I believe that the  time is ripe for disruption ahead in this field… When banks are getting pushed ahead by digital, these platforms are becoming a deterrent. Most of these platforms (not all) are –  Complex to implement – Challenging to upgrade – Expensive…

Financial Institutions will morph into Fintech Financial Institutions

Financial Institutions will morph into Fintech Financial Institutions by: – Collaborating closely with Fintech to co-build new capabilities – Competing with Fintechs by investing in in-house Tech, creating digital culture and creating Digital KPIs – Strategically investing in Fintechs / Software firms focusing on innovation, speed and future potential – Acquiring Fintechs as well as…

Reincarnation of Compliance in Financial Institutions

Focus of compliance till date has been about interpreting the rules and regulations prescribed by Central Bank and aligning business around the same. RBI as well as Government have been pro-digital and rules have been changing continously  to make the country completely digital. With focus shifting to digital, the compliance frameworks in the bank needs…

Engine of a Car

Engine to a Car is akin to what Technology Platforms are to Banking… Still Tech is considered Support in a Bank / Financial Institution…   Building Digital bank would require this old mindset to change… Lets work to make the change…. Lets Change the Way Banking Happens…

Digital Focused Or Branch Powered – Which way banking will go?

I believe that successful banks will have following approach: – They will have fully digital products sold through digital & non-digital channels (owned by banks as well as partners) – They will have branch presence though in a limited way. In Indian context, they may have nearly 200 branches (Indians minimally expect branch presence in…

Digital Board Banking

Digital Board Banking – Is your board ready for Digital? What is your board’s understanding of Digital? Is there any Digital champion in the board? Does the board have a separate committee to drive digital? Is digital agenda driven by Board? Is there any linkage between digital agenda and business performance?

Who owns Digital?

Who owns Digital in your bank? Who owns Innovation in your bank? Do they belong to a specific team? If so then, Isn’t Digital expected in each business? Isn’t innovation central to each business? Do you this structure is temporary in nature? What should be the right structure?

Offline Channels Vs Digital Channels

With focus on digital, banks have started investing in customer journey in Digital world (mobile / internet). This has improved customer experience, however, the challenges come when transactions on digital channels fail. There is no servicing possible in branches and normally call centre is confused with such calls. How do we align customer experience across…

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